1. Scope
These General Terms and Conditions (GTC) apply to all deliveries by Linen & Quince UG (limited liability) (hereinafter referred to as Linen & Quince) to consumers.
A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
2. Contractual partner
The purchase contract is concluded with Linen & Quince UG (limited liability), Managing Partner: Christina Ernst, Thomas-Mann-Straße 27, 07743 Jena, Commercial Register: Jena District Court, HRB 517915.
3. Conclusion of contract
3.1.
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.
3.2.
By clicking on the button [Kaufen/kostenpflichtig bestellen] , you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.
4. Right of cancellation
4.1
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions.
4.2.
If, as a consumer, you make use of your right of withdrawal in accordance with Section 4.1, you must bear the regular costs of the return.
4.3.
In all other respects, the regulations apply to the right of revocation, which are reproduced in detail in the following revocation instruction. This does not apply to separately delivered goods.
Cancellation
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us, Linen & Quince UG (limited liability), Thomas-Mann-Straße 27, 07743 Jena, by sending a clear statement by email to support@linenquince.com about your decision to accept this contract revoke, inform. You can use the attached sample revocation form for this purpose, but this is not mandatory. You can also fill out and submit the sample withdrawal form or other clear statement electronically on our website. Please use this revocation form for this purpose. If you make use of this option, we will send you a confirmation of receipt of your revocation by e-mail as soon as possible. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke your contract, we shall reimburse you for all payments we have received from you, including the original delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), within fourteen days from the day on which we received your written revocation. For this repayment, we will use the same means of payment that you used for the original transaction. Under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received and inspected the goods.
You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to the return address stated on your delivery note. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functioning of the goods.
– End of the cancellation policy –
5. Production
5.1.
We work with an on-demand producer. This means that the products are only manufactured after receipt of the order. Production takes place in various production facilities. Within the EU, these are e.g. in Spain and Latvia. However, it may happen that products that cannot be manufactured in the EU come from other production facilities outside the EU. These are located in the USA, Mexico, Canada and Australia, among others.
5.2.
The production time depends on the product and the utilization of the respective production facility and is 1-7 days.
6. Prices and shipping costs
6.1.
The prices stated on the product pages include the statutory value added tax and other price components.
6.2.
In addition to the prices quoted, we charge shipping fees for delivery per order. The shipping costs will be clearly communicated to you, in the shopping cart system and on the order page. They depend on the delivery address, the products ordered and the place of processing.
6.3.
Customs duties may apply. Depending on where the delivery address is located and from which country the ordered goods are imported, customs duties may be due. These must be borne by the consumer himself.
7. Delivery
7.1.
We currently ship to the following countries within Europe: Belgium, Germany, Denmark, Estonia, Finland, France, Ireland, Italy, Croatia, Latvia, Lithuania, Liechtenstein, Netherlands, Norway, Portugal, Switzerland, Spain, Hungary, UK. And to the following countries outside Europe: Australia, New Zealand, Canada, USA.
7.2.
The delivery time depends on the selected product, the place of manufacture, the shipping options, as well as the delivery address. In the case of express delivery, 1-day delivery is possible from the completion of the product. Standard shipping takes 5-7 business days from the completion of the product.
8. Payment
8.1.
Payment methods displayed at checkout are accepted. Other payment methods, e.g. cash on delivery, are excluded.
8.2.
Payment of the full amount, including shipping and taxes, is due immediately, upon ordering.
9. Retention of title
The goods remain our property until full payment has been made.
10. Dispute Resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.